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How do I check status on my order?
For your convenience, Infinity Micro will automatically send you updates
regarding any pending orders via e-mail. However, you can also obtain
your order status directly through our web site. Click on the following
link to check the status of your order (Please have your customer ID number
ready).
Check Order Status
If for some reason you are unable to retrieve the status on your order
from our web site, please feel free to send an e-mail to our processing
department at service@infinity-micro.com.
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How do I get a tracking number?
You do not need to do anything! Infinity Micro will automatically send
your tracking numbers via e-mail once your order has shipped.
If for some reason you have not received a tracking number and your order
has indeed shipped, perhaps we do not have your correct e-mail address
on file. If so, you can visit your order status directly through our web
site. Click on the following link to check the tracking number and confirm
your e-mail address (Please have your customer ID number ready)
Check Order Status
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How can I change an order?
You may request a change to your order, provided your order has not already
been processed and shipped. Please e-mail your exact changes, invoice
number, and customer ID number to our processing department at service@infinity-micro.com.
We will do our very best to accommodate your request.
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How can I cancel an order?
You may request a cancellation of your order, provided your order has
not already been processed and shipped. Please send your cancellation
request, invoice number, and customer ID number to service@infinity-micro.com.
We will do our very best to cancel the order, and will send a confirmation
upon cancellation. If your account has already been charged, you can anticipate
a refund to your account within 1-2 business days.
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What if my product is on back order?
Any items that are unavailable will be placed on back order, and the remainder
of your order will be shipped. Please check our web site for the back
ordered item's estimated time of arrival. Please note that these dates
are estimates, and are not guaranteed to arrive on that date. Your product(s)
will be promptly shipped as soon as the product arrives. No additional
shipping fees will be charged.
Your account will be charged for what has been shipped. We reserve the
right to ship partial orders.
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