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Return policy
- All sales are final. Infinity Micro offers a limited 7 day return policy on selected items
based on manufacturer return policies for exchange only. For further information not listed,
please contact your Infinity Micro account manager.
- Please e-mail the Returns Department
to obtain a Return Merchandise Authorization (RMA) number before shipping
your product. NO returns of any type will be accepted without an RMA
number. For faster service, please have the following information on
hand when calling for an RMA number: customer name, invoice number,
serial number and nature of the problem.
- All products returned MUST: be 100 percent complete, contain ALL original
boxes and packing materials, have original UPC codes on the manufacturer
boxes, and contain all manuals, blank warranty cards, other accessories
and documentation provided by the manufacturer.
- Customer is responsible for shipping charges on returned items. Infinity
Micro strongly recommends you fully insure your return shipment in the
event it is lost or damaged and you use a carrier that can provide you
with proof of delivery for your protection.
- If merchandise arrives damaged, it is best to REFUSE it back to the
carrier attempting delivery. If you accept the package make sure it
is noted on the carrier's delivery record in order for Infinity Micro
to file a damage claim. Save the merchandise AND the original box and
packaging it arrived in, then notify Infinity Micro immediately to arrange
for a carrier inspection and a pick up of damaged merchandise. Please e-mail
here to arrange for carrier
inspection and a pick up of damaged merchandise.
- DEFECTIVE returns can be returned directly to Infinity Micro within
7 days from the invoice date at Infinity Micro's discretion for: replacement
or repair.
- Manufacturer restrictions do apply and are outlined in our detailed
policy. Any item that is missing the UPC can NOT be returned.
- NON-DEFECTIVE returns can not be readily accepted by Infinity Micro.
All NON-DEFECTIVE returns are subject to a 25% percent restocking fee
and must be pre-approved.
- DEFECTIVE merchandise can be returned for repair ONLY to: Infinity
Micro, the manufacturer direct or any authorized service center in your
area. Additional manufacturers may be added to this list as manufacturer
policies change, manufacturer goes out of business or in the case of
specially ordered items.
- ACCESSORIES and parts are special order items
and cannot be returned under any circumstances. If defective please contact
the Manufacturer for exchange or repair.
- All SOFTWARE PRODUCTS.....
Opened or Unopened software will not be accepted for return or exchange, due to strict Manufacturer
copyright infringement Laws.
No exceptions will be made and all Software sales are final.
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